What is CoreMentors' refund policy?

Refunds are handled according to the published Refund Policy, applicable project agreement, invoice terms, and the stage of the digital service or technology engagement.

Can I cancel after a project has started?

Cancellation requests are reviewed based on the work stage, milestones started, third-party costs incurred, and the agreed project scope.

How are PhonePe refunds handled?

Where a PhonePe transaction is involved, refund processing may depend on PhonePe, banking, payment network, and compliance timelines. CoreMentors does not control third-party settlement speed.

Who should I contact for refund-related questions?

Email info@corementors.in with your invoice reference, service name, payment details, and refund request reason.

Billing Compliance

Ver. 1.8.0

Refund & Cancellation.

Last Updated: March 24, 2026

Project Initiation & Cancellation

At CoreMentors, we allocate dedicated engineering teams and infrastructure resources upon project confirmation. Our refund and cancellation policy is structured around the milestone-driven nature of our work.

Cancellation Window: 48 Hours Post-Engagement

1. Eligibility for Refund

Refund requests are evaluated under the following specific criteria:

✓
Non-Delivery: If CoreMentors fails to initiate a project milestone within 7 working days of the scheduled start date.
✓
Milestone Specific: Refunds are only applicable to milestones that have not yet reached the "In Progress" or "Review" phase as per our internal project management systems.

2. Non-Refundable Items

Certain expenses incurred on behalf of the client are strictly non-refundable once the project is initialized, including:

Third-party infrastructure, hosting, domain, SSL, API, payment gateway, or software license costs incurred for the client may be non-refundable once activated or purchased.

3. Refund Disbursement Architecture

Approved refund requests are processed through the original or mutually agreed payment method. Where a PhonePe transaction is involved, refund timelines may depend on PhonePe, banking, and compliance processing timelines. Processing typically follows this timeline:

Audit Days

Processing Days

Frequently Asked Questions

What is CoreMentors' refund policy?: Refunds are handled according to the published Refund Policy, applicable project agreement, invoice terms, and the stage of the digital service or technology engagement.
Can I cancel after a project has started?: Cancellation requests are reviewed based on the work stage, milestones started, third-party costs incurred, and the agreed project scope.
How are PhonePe refunds handled?: Where a PhonePe transaction is involved, refund processing may depend on PhonePe, banking, payment network, and compliance timelines. CoreMentors does not control third-party settlement speed.
Who should I contact for refund-related questions?: Email info@corementors.in with your invoice reference, service name, payment details, and refund request reason.

Questions about a specific transaction or milestone?

info@corementors.in

Official Contact

CoreMentors Private Limited

CIN: U62099GJ2023PTC139392

GSTIN: 24AAKCC9142J1ZG

TF-59, SHREE SIDDHESHWAR HALLMARK,
AJWA ROAD, VADODARA, GUJARAT, INDIA - 390019

Email: info@corementors.in

Phone: +91 9106434012